Regulatory compliance, privacy policy, terms & conditions β operated under MCMC / SKMM guidelines.
Last updated: 25 May 2026
By accessing or using the services provided by redONE Premier Center Gold ("we", "our", "the Center"), you agree to be bound by these Terms & Conditions. If you do not agree to any part of these terms, you may not use our services.
We are an authorised redONE Network Sdn. Bhd. agent providing plan registration and consultation services for postpaid, prepaid, and device bundle plans. We facilitate applications on behalf of customers to redONE Network Sdn. Bhd.
To the maximum extent permitted by law, redONE Premier Center Gold shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our services. Our maximum liability shall not exceed the amount paid by you for the service in question.
These terms are governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.
We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) (Act 709) of Malaysia.
Your personal data is shared with redONE Network Sdn. Bhd. solely for the purpose of processing your plan application. We do not sell, rent, or share your data with any third parties for marketing purposes.
We retain your personal data for a minimum of 7 years in accordance with Malaysian regulatory requirements, or until the purpose for which it was collected has been fulfilled.
To exercise your rights, contact us via WhatsApp at +60182023004 or email us.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. All data is transmitted over HTTPS and stored on secured servers.
This website uses session cookies to maintain your language preference. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though some features may not function correctly.
redONE Premier Center Gold operates in full compliance with the Malaysian Communications and Multimedia Commission (MCMC / SKMM) and the Communications and Multimedia Act 1998 (CMA 1998).
redONE Network Sdn. Bhd. holds a valid Network Facilities Provider (NFP) and Network Services Provider (NSP) licence issued by MCMC. As an authorised agent, we operate under their licensing framework.
We comply with MCMC's Guideline on Unsolicited Commercial Electronic Messages (UCEM). You may opt out of promotional communications at any time by contacting us.
Malaysian Communications and Multimedia Commission
MCMC Tower 1, Jalan Impact, Cyberjaya, 63000 Selangor
Hotline: 1800-888-030
Website: www.mcmc.gov.my
The Communications and Multimedia Consumer Forum of Malaysia (CFM) is an approved industry forum established under the CMA 1998 to handle consumer complaints in the communications and multimedia industry.
redONE Network plans are subject to redONE's Fair Use Policy (FUP). The following guidelines apply:
For full details, refer to redONE Network's official Terms & Conditions.
redONE Premier Center Gold has a zero-tolerance policy towards bribery and corruption in all its forms, in compliance with the Malaysian Anti-Corruption Commission Act 2009 (MACC Act 2009) and the Penal Code.
Modest gifts and hospitality of reasonable value that are customary in Malaysia may be acceptable, provided they are transparent, proportionate, and not intended to influence a business decision. Any gifts received above RM100 in value must be disclosed to management.
Anyone who suspects bribery or corruption involving our business should report it immediately via our whistleblowing channel (see below) or directly to the MACC hotline: 1-800-88-6000.
We are committed to maintaining the highest standards of ethical conduct. In accordance with the Whistleblower Protection Act 2010 (Act 711), we provide a safe channel for reporting concerns.
Send your report via WhatsApp to our management line: +60182023004, or contact MCMC directly at 1800-888-030.
Under the Whistleblower Protection Act 2010, individuals who report in good faith are afforded legal protection from retaliation, provided the disclosure is made to an authorised body.
Malaysian Anti-Corruption Commission (MACC)
Hotline: 1-800-88-6000
Website: www.sprm.gov.my